Industry · Automotive
Fill your service drive. Recover every missed call.
Voice AI that answers every inbound service call the moment it comes in, books appointments directly into your DMS, and runs proactive outbound across your owned customer book — so your fixed-ops revenue doesn't leak out the door.
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The challenge
Service drives the profit — but the phones are the bottleneck.
Voice AI for car dealerships is an AI phone agent that answers inbound service calls 24/7, books appointments live into your DMS, recovers missed calls before customers call a competitor, and runs outbound outreach for maintenance reminders, declined service, recall campaigns, and lease-end follow-up. The problem: the average dealership misses 158 service calls per month, service advisors are buried in walk-ins and hold queues, and every unanswered call is a repair order that walks to the shop down the street.
Use cases
Where dealer groups put harmony.ai to work.
Fixed-ops revenue recovered automatically — so your advisors focus on the customers already in the lane.
Service scheduling & missed-call recovery
Answer every inbound service call 24/7, book appointments live into your DMS, and instantly recover calls that went to voicemail before customers dial a competitor.
Declined service & recall outreach
Proactively call customers who declined a repair or own a recalled vehicle — schedule them back in before the opportunity disappears.
Equity mining, lease-end & trade-in
Work your owned book with outbound calls — pull-ahead offers, trade-in equity alerts, and conquest outreach at a scale no BDC headcount can match.
Internet lead speed-to-call
Call every web and third-party sales lead within seconds of submission, qualify buying intent, and book the test drive — day or night.
Why harmony.ai
Why dealer groups choose us over a generic BDC bot.
What a fixed-ops director or GSM actually needs — without the trade-offs.
Built to sell, not just talk.
Our own model, trained to perform like a top SDR — and it taps LLMs mid-call when the conversation needs it.
Sounds like your best advisor.
Sub-400ms response, natural cadence — callers engage and stay on the line instead of hanging up.
Runs your best flow, every time.
Deterministic call flows lock in your highest-converting service script across every rooftop and every shift.
One store to the whole group.
Start at one rooftop, then roll across every location — without rebuilding from scratch.
Compliance
Outbound that keeps your compliance team comfortable.
TCPA-aware dialing with consent checks, calling-window controls, and a full audit trail on every call. With a private-VPC deployment, PII never leaves your perimeter. SOC 2 Type II audit underway; GDPR-ready.
Deployment playbook
Live in days for a single use case — about two weeks for complex rollouts.
A fixed, low-lift path your IT, DMS admin, and compliance teams can sign off on fast.
Pick one play
Start with service scheduling or missed-call recovery — we scope the flow and DMS routing with you.
Connect your stack
Integrate your DMS and telephony — CDK Global, Dealertrack, Reynolds & Reynolds, or Tekion are examples — through their APIs.
Tune on your scripts
Load your service scripts, test on real call scenarios, and dial in routing and escalation logic.
Go live & expand
Launch on service inbound, watch transcripts and QA scores, then add the next use case — outbound, sales, recall.
FAQ
Voice AI for automotive, answered.
What is voice AI for car dealerships?
Voice AI for car dealerships is an AI phone agent that answers inbound service calls around the clock, books appointments directly into your DMS, recovers missed calls, and runs outbound campaigns for maintenance reminders, declined service, recall scheduling, and equity outreach — without a human dialer on every step.
Can AI actually book a service appointment into our DMS?
Yes. harmony.ai integrates directly with your scheduling system and DMS — the appointment is confirmed during the call, not via a callback. A confirmed live appointment is worth far more than a message waiting for a follow-up.
How does missed-call recovery work?
When a service call goes unanswered, harmony.ai automatically follows up — by call or SMS — before the customer has time to dial a competitor. The average dealership misses 158 service calls per month, according to an industry analysis of 600+ dealership service departments; we call them back automatically so the repair order doesn't walk.
Can it also handle outbound — recalls, declined service, lease-end?
Yes. harmony.ai runs proactive outbound campaigns across your owned customer book — declined-service follow-up, recall scheduling, equity pull-ahead, and lease-end offers — at a volume no BDC team can match manually.
Does it integrate with our DMS or CRM?
We don't ship a fixed connector catalog. harmony.ai integrates with your DMS, CRM, and telephony through their APIs — CDK Global, Dealertrack, Reynolds & Reynolds, Tekion, and VinSolutions are examples — and we build the specific integration your group needs, fast.
Is automated outbound calling TCPA-compliant for dealerships?
harmony.ai supports TCPA-aware outbound with consent checks, calling-window controls, and a full audit trail on every interaction. Your compliance team sets the rules; every call is logged. SOC 2 Type II audit underway; GDPR-ready.
Can voice AI automate our dealership BDC?
Yes — dealership BDC automation is a core use case. harmony.ai handles the call volume a BDC runs manually: inbound service scheduling, missed-call recovery, and outbound campaigns for recalls, declined service, equity mining, and lease-end follow-up. Your BDC team supervises transcripts and takes the hot transfers instead of grinding through dial lists.
See harmony.ai book a live service appointment.
Book 20 minutes and we'll run a real service scheduling, missed-call recovery, or outbound recall call in your scenario.
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