Two teams. One product. We came out of monday.com. While building monday CRM, we watched the same pattern play out across high-performing revenue organizations: their highest-stakes conversations always happened on the phone, but there was a finite number of humans available to take them. We knew the future of CRM wasn't about storing records — it was about taking actions. And since sales reps and SDRs spend the vast majority of their time talking, we knew that action had to happen through voice. The product we needed to build was obvious, but we needed deep expertise in telephony and voice AI to pull it off. So we acquired oneAI.com — a team of elite engineers who had spent years training production-grade, latency-first voice models. We merged the two teams to create harmony.ai: CRM operators on one side of the room, voice-model pioneers on the other. We didn't combine these teams just to build a better feature set; we built a single powerhouse designed to change how the enterprise scales.