Solutions
AI dialer & outbound calling software that runs the calls.
Solution · AI Dialer
AI dialer & outbound calling software that runs the calls itself.
For sales and RevOps leaders running cold calls, campaign calling, and follow-up sequences at volume. harmony.ai dials in predictive, power, or batch mode, runs the conversation, qualifies on your criteria, and hot-transfers warm prospects to your reps.
Load the list
Pull contacts from your CRM or campaign file and pick the mode — predictive, power, or batch dialing — with calling windows and DNC rules applied up front.
Dial at volume
Runs thousands of concurrent calls with branded caller ID, and traverses IVRs and phone trees on outbound dials to reach a person.
Talk and qualify
Opens on your approved flow, responds in sub-400ms median, qualifies on your criteria, and handles objections exactly as written.
Hot-transfer or log
Warm prospects transfer live to a rep with full context; every other outcome is dispositioned and written back to your CRM.
See the AI dialer run a live outbound call.
AI Dialer: Outbound Calling Software at Scale | harmony.ai
AI dialer that runs the call itself — predictive, power, and batch outbound dialing, qualifies prospects, hot-transfers warm buyers to your reps. TCPA-aware.
Automated appointment reminders that reduce no-shows.
Solution · Appointment Reminders
Automated appointment reminders that confirm or reschedule.
For health systems, clinic networks, and multi-location operators. harmony.ai calls every appointment in your calendar, confirms or reschedules in your script, and writes back to your EMR — so every no-show becomes a slot you can still bill.
Pull the schedule
Pulls upcoming appointments from your scheduling system on the right cadence.
Confirm or reschedule
Calls every appointment, confirms or moves it in your script, and offers waitlist swaps.
Backfill the slot
When a patient reschedules, the agent frees the slot for your team to refill.
Write it back
Updates your scheduling system in real time — no front-desk data entry.
See Appointment Reminders work a live confirm call.
Appointment Reminder Service — AI Confirmation Calls | harmony.ai
An appointment reminder service powered by AI: calls every appointment, confirms or reschedules on the call, and writes back to your EMR. HIPAA BAA. Live in days.
Automated collections at compliance scale.
Solution · AI Collections
AI debt collection software that recovers more — at TCPA-aware scale.
Banks, lenders, telcos, and ARM agencies use harmony.ai's AI debt collection software to reach right-party contact, schedule payment, and escalate — with the cadence and audit trail your compliance team needs.
Cadence pull
Pulls accounts from your collection system on the right cadence and calling window.
Verify and disclose
Verifies right-party contact and runs required disclosures — every call, every time.
Resolve or escalate
Takes payment commitments, schedules promises-to-pay, or escalates disputes to a licensed rep.
Audit-grade logging
Full transcript, disposition, and disclosure trail sync to your system.
See AI Collections work a live recovery call.
AI Debt Collection Software — TCPA & Reg F-Aware | harmony.ai
AI debt collection software for recovery teams. TCPA, FDCPA + Reg F-aware outbound calls, right-party contact, payment scheduling, audit-grade logging.
AI SDR for outbound sales at scale.
Solution · AI SDR
AI SDR that books meetings — on the phone, at scale.
Built for VP Sales, CROs, and Heads of Outbound at mid-market and enterprise revenue teams. harmony.ai dials your TAM with your top-converting pitch, qualifies in real time, and books meetings straight into your AEs' calendars — day, night, and weekend.
Pull the list
Pulls prospects from your CRM, list source, or intent signal — segmented by ICP, persona, or trigger.
Dial and open
Dials at scale with branded caller ID, opening on your top-converting script with a sub-400ms median response — natural enough that prospects stay on the line.
Qualify and book
Qualifies on your criteria, handles objections from your playbook, and books a live meeting on the AE's calendar.
Hand off with context
Pushes transcript, intent, and notes to your CRM so the AE walks into the meeting prepared.
See AI SDR work a live cold call.
AI SDR: AI Cold Calling & Outbound at Scale | harmony.ai
AI SDR that runs your top-converting pitch on every cold call. Qualifies, handles objections, books meetings into your reps' calendars. Live in days.
Conversational IVR that replaces the phone tree.
Solution · Conversational IVR
Conversational IVR that replaces the phone tree.
Retire "press 1 for…". Callers just say what they need — the agent understands intent in sub-400ms, resolves tier-1 requests end-to-end, and routes everything else to the right queue with full context.
Listen
Callers say what they need in their own words — no "press 1", no menu maze.
Understand
The agent understands intent and picks the right path in sub-400ms.
Resolve
Handles tier-1 requests end-to-end — status, balance, hours, basic troubleshooting — with your data.
Route
Sends everything else to the right queue with the transcript, intent, and verification attached.
Hear conversational IVR answer your busiest line.
Conversational IVR · AI IVR That Replaces the Phone Tree | harmony.ai
Conversational IVR by harmony.ai — no phone tree. Callers say what they need; the agent routes in sub-400ms, resolves tier-1 calls, escalates with context.
The AI Receptionist That Runs Your Front Desk
Solution · AI Receptionist
The AI receptionist that runs your front desk.
For SMBs and multi-location businesses that miss calls even while the team is in: harmony.ai runs your main line — answers every call on the first ring, resolves common questions, books appointments on the spot, and routes the rest to the right person, from business hours to after close.
Answers on the first ring
Picks up your main line instantly — business hours, lunch rush, or after close. No hold queue, no voicemail.
Resolves the routine questions
Hours, directions, services, prep instructions — answered from your approved flows, the same way every time.
Books the appointment on the call
Reads your real-time availability, books, reschedules, or confirms — then sends the confirmation before the caller hangs up.
Routes the rest with context
Hot-transfers callers to the right person with everything they already said — no one has to repeat themselves.
Hear the AI receptionist run your front desk.
AI Receptionist — The Always-On Front Desk | harmony.ai
harmony.ai's AI receptionist answers your main line on the first ring, resolves FAQs, books appointments, and routes callers — a virtual receptionist live in days.
AI for the contact center. Automate at call-center volume.
Solution · Contact Center Automation
Contact center automation that scales calls, not headcount.
Voice AI for the contact center — layered on the CCaaS you already run, or the platform itself if you're going greenfield. Inbound deflection, outbound campaigns, and after-hours overflow on one agent, one audit trail.
Route
Replaces phone-tree IVR with conversational routing — callers say what they need, the agent picks the right path.
Resolve
Handles tier-1 intents end-to-end — balance, status, basic troubleshooting — with your data.
Escalate
Hands the rest to the right human queue with the conversation history attached.
Report
Post-call analysis, automated QA scoring, and conversation intelligence — exported to your data warehouse.
See Contact Center Automation work your highest-volume call.
Contact Center Automation — AI Voice Agent for CCaaS | harmony.ai
Contact center automation by harmony.ai — inbound deflection, outbound campaigns, after-hours overflow on one AI agent. Layers on Genesys, NICE, Five9, Amazon Connect.
AI customer service that deflects tier-1 calls.
Solution · AI Customer Service
AI customer service that resolves calls end-to-end.
When peak load hits and the queue would normally collapse, harmony.ai's AI customer service answers, resolves end-to-end where it can, and routes everything else to a human — with the conversation history attached.
Identify and verify
Identifies the caller, verifies against your system, and pulls their context.
Understand intent
Captures what they need in their own words — not a phone-tree menu.
Resolve end-to-end
Handles tier-1 questions — status, balance, hours, basic troubleshooting — with your data.
Escalate with context
When it can't, routes to the right human queue with the conversation history attached.
See AI Customer Service work a live tier-1 call.
AI Customer Service for Phone — Resolve Tier-1 Calls 24/7 | harmony.ai
AI customer service that resolves tier-1 calls end-to-end and escalates with full context. AI customer support for phone, built for peak load on our own model.
Call every inbound lead in under 60 seconds.
Solution · Speed-to-Lead
Speed to lead: call every inbound lead in under a minute.
Built for revenue leaders at insurance, mortgage, real estate, and auto orgs running thousands of inbound leads a day. harmony.ai dials the moment a form lands, qualifies in your script, and warm-transfers buyers straight to your reps — 24/7.
Lead lands, agent dials in seconds
We listen to your form endpoint, CRM webhook, or lead-source feed and dial out within seconds of submission.
Qualifies in your exact script
Runs your qualifying questions, disclosures, and rebuttals — same script, every call, 24/7.
Warm-transfers or books the meeting
Hot leads warm-transfer live to an available rep; warm leads get booked straight onto a rep's calendar.
Logs everything to your CRM
Transcript, recording, disposition, and next action sync to Salesforce, HubSpot, or whatever you run.
See Speed-to-Lead work a live form submission.
Speed-to-Lead — AI Voice Agent for Inbound Lead Response | harmony.ai
Speed to lead in under a minute: AI lead qualification that calls the moment a form lands, TCPA-aware, and warm-transfers buyers to your reps 24/7.
AI Answering Service for 24/7 After-Hours Coverage
Solution · 24/7 After-Hours Coverage
The AI answering service for after-hours, weekends & overflow.
For multi-location ops that can't afford a missed call: harmony.ai answers on your script, books on the call, and routes the rest — same SLA, same brand, without the per-minute mark-up of a traditional answering service.
Catch the call
Picks up overflow, after-hours, and holiday calls instantly — no answering-service handoff.
Understand intent
Captures what the caller needs in their own words — not a phone-tree menu.
Resolve or book
Resolves tier-1 questions immediately, books a callback or appointment for the rest.
Hand off in the morning
Transcript and intent sync to your team so the morning callback is prepared.
See After-Hours Coverage work a live overflow call.
AI Answering Service for After-Hours & Overflow Calls | harmony.ai
AI answering service for after-hours, weekend, and overflow calls — your brand, your script, live in days, without a traditional service's per-minute mark-up.